Overview & Commitment
Aqua Care Solution Pvt Ltd ("Aqua Care", "We", "Us", or "Our") is committed to maintaining the highest standard of privacy and data security for our industrial clients, municipal partners, job applicants, and website visitors.
This Privacy Policy outlines how we collect, handle, store, and safeguard your personal information when you visit our website (aquacaresolution.com), submit inquiry forms, request water treatment quotes, or interact with our engineering support teams across India.
We never sell, rent, or trade your personal or industrial project data to third-party advertisers. All information collected is strictly utilized for engineering service execution and client communication.
Information We Collect
We collect information to provide better water engineering services, plant designs, and technical support. The categories of information we collect include:
A. Information You Provide Directly
- Contact Details: Full Name, Business Email Address, Mobile/Phone Number, Company Name, and Designation when submitting inquiry forms.
- Technical & Project Specs: Water sample parameters, flow rates (KLD/MLD), effluent chemical composition, plant site locations, and custom machinery requirements.
- Career Applications: Resumes/CVs, educational credentials, work experience details, and cover letters submitted through our Careers portal.
B. Information Collected Automatically
- Technical Device Logs: IP address, browser type, operating system version, referral URLs, and page session durations.
- Cookie & Interaction Data: Preferred website language, product view history, and search queries within our catalog.
How We Use Your Information
Your information is processed strictly for legitimate engineering, operational, and customer support purposes:
Preparing customized ETP, STP, RO plant proposals, sizing calculations, and chemical dosage recommendations.
Coordinating field engineers for on-site plant maintenance, routine servicing, and spare replacement.
Evaluating job candidate applications and conducting interviews for open positions at our manufacturing facilities.
Meeting legal obligations under Pollution Control Board (CPCB/GPCB) reporting standards when required by law.
Cookies & Web Tracking
We use essential and analytical cookies to optimize site performance and user experience:
| Cookie Type | Purpose | Retention |
|---|---|---|
| Essential Cookies | Required for secure navigation, CSRF protection, and session maintenance. | Session Only |
| Performance Cookies | Analyzes anonymized page load speeds, catalog navigation paths, and layout efficiency. | 30 Days |
| Preference Cookies | Remembers your preferred product filter parameters and search history. | 1 Year |
You can disable cookies in your browser settings; however, certain interactive catalog features may function with reduced speed.
Data Security & Encryption
We employ multi-layered technical and organizational security measures to protect your industrial and personal data against unauthorized access, loss, or alteration:
All data transmitted between your browser and our servers is encrypted in transit.
Database records are stored in secure, enterprise-grade cloud environments with restricted IP whitelisting.
Only authorized engineering and administrative personnel possess credentialed access to client files.
Third-Party Sharing & Disclosure
We do not share your personal data with third parties except under the following strictly defined circumstances:
- Authorized Logistics Partners: Sharing site addresses and contact numbers with freight carriers for equipment and chemical delivery.
- Legal Obligations: Compliance with court orders, statutory audits, or official requests from government environmental agencies.
Your Statutory Data Rights
Under applicable Indian data protection laws and international best practices, you possess the following rights:
Request a copy of the personal and project records we hold about you.
Request updates or corrections to inaccurate company or contact information.
Request permanent deletion of your inquiry and career application records.
Contact Our Data Protection Team
Aqua Care Solution Pvt Ltd — Data Governance Office
If you have any questions, concerns, or formal data requests regarding this Privacy Policy, please reach out to our team: